Sanitation Worker- Environmental Services (Part Time)

Location: Washington, District of Columbia
Date Posted: 07-25-2017
Howard University Hospital (HUH) is a private, non- profit institution recognized for its ground breaking research and teaching programs. HUH has a rich tradition of leadership and service dating back to 1862. Over the course of its 150 year history of providing the finest primary, secondary, and tertiary health care services, HUH has become one of the most comprehensive health care facilities in the Washington, DC metropolitan area and designated a DC Level 1 Trauma Center.
Competitive pay, 403-B Savings (Howard contributes a sum equal to 6% of your pay from your date of hire.  Howard matches up to 2% of what you invest. Both Howard’s contributions and the contributions that you make to the plan are yours, and you are immediately vested 100%. Comprehensive medical and dental plans Prescription Drug Benefits. Discount on optical wear at the HUH Optical Shop, Pet Insurance, Wellness Rewards Program, Tuition remission for employees and dependents, Low-cost onsite parking, SmartTrip Commuter Transit and Parking Benefits, and more!

The Customer Information Specialist will apply the understanding and knowledge of the Hospital’s policies and procedures. The position will abide by the Hospital’s policies and procedures in providing exceptional customer service over the telephone and face to face with patients and their families, guests, staff and vendors.

Interact internally with patients, families, guests, vendors, local and federal agencies, Hospital and Health Sciences staff and University officials.
  • Provides exceptional customer service over the telephone and at the front desk to patients and their families, guests, staff, vendors and the general public according to the Hospital’s policies and procedures.
  • Observes and monitors conditions, objects or persons, which might require Protective Services assistance and respond according to the Hospital’s policies and procedures.
  • Greets and acknowledges, explains and interprets information for all persons who enter the Hospital.
  • Assists with the daily preparation and distribution of visitor passes.
  • Utilizes PC to generate visitor passes.
  • Issues visitor passes to all guests, visitors and vendors that enter the Hospital requiring them to display the pass on an outer garment. The pass will indicate which building and floor are guest are visiting.
  • Retrieves visitor’s pass as the visitor leaves the Hospital.
  • Monitors guests, visitors, staff and vendors for proper identification according to policies and procedures.
  • Utilizes PC/telephone to access patient information and page Hospital staff.
  • Responds to guests, patients and staff inquiries promptly and professionally by telephone and in person.
  • Resolves all inquiries by taking ownership of the requests from guests, patients and staff.
  • Provides telecommunications support to patient, staff, physician and general public.
  • Properly responds and process all emergency codes via hospital paging system and phone system.
  • Responds to and reports telecommunication equipment failures to administration or on-call management in the event that the phone system goes down.
  • Assists with the paging software IRM by updating the database as needed, updating phone numbers, employee and physicians’ profiles.
  • Assists with current directory information for Hospital staff.
  • Assists with daily ON-Call schedule to ensure the proper on-call information is transferred to the next shift.
  • Updates the patient information list on a daily basis as you sit at the front desk lobby to ensure Operators are providing the most up-to-date information to our guests.
  • Swaps and programs pagers for residents and physicians within a 2 hour turnaround timeframe.
  • Troubleshoots pagers for any technical problems, display or volume issues.
  • Utilizes Track-it system to enter in all pager transactions including: new, repairs, broken, lost, code pagers, group, stolen, upgrades and closing tickets.
  • Assists disabled and physically challenged patients with obtaining wheelchairs by contacting Patient Transportation to assist.
  • Reports all safety, security and suspicious persons and law violations to Security staff.
  • Reports any non-routine situation or problem, which warrants immediate consideration or action to supervisor.
  • Prepares and submits (EMAIL) reports of incidents during shift to supervisor.
  • Makes appropriate referrals when unable to satisfactorily resolve problems or answer inquiries.
  • Promotes adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics and the Health Sciences Standards of Conduct.
  • Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.
  • Participates in activities that promote adherence to federal healthcare program requirements.
  • Actively participates in Health Sciences Compliance Program activities.
  • Adheres to the requirements of the HIPAA Privacy Policies and Procedures.
  • Maintains confidentiality of patients, families, and staff.
  • Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive.
  • Knowledge of Hospital’s policies and procedures.
  • Knowledge of PC and telephone operating system and the Hospital’s intranet and internet.
  • Ability to maintain strict confidentiality of patient information.
  • Demonstrates exceptional customer service skills.
  • Ability to handle high stress situations in a calm manner.
  • Willingness to work as a member of a team.
  • Demonstrates high energy and strong work ethic approach.
  • Ability to maintain a professional and pleasant manner at all times.
  • Ability to demonstrate customer service, organizational and problem solving skills.
  • Ability to effectively operate hospital based telecommunications systems.
  • Ability to maintain professional appearance at all times.
  • Competence in both oral and written English.
  • Ability to establish and maintain effective and harmonious work relationships with staff, physicians, Hospital and University officials, and the general public.
  • High School Diploma or General Equivalency Diploma (G.E.D).
  • Minimum one (1) year experience as a customer service representative and/or, patient information clerk or receptionist preferably in a healthcare or customer focused environment.
Must be able to sit, lift (Up to 10 lbs), type, speak, hear, see and organize for extended periods of time.
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