Provides phlebotomy services to inpatients and outpatients, samples accessioning and supports services to clinical areas of the department and other areas of the Hospital as directed.
NATURE AND SCOPE:
Interacts with a variety of Pathologists, other healthcare providers, Medical Technologists, staff, patients and their families, faculty, Hospital and University officials and the general public.
Collects adequate and correct blood specimens by venipuncture or microtechnique on adults, children and infants.
Thoroughly washes hands before and after each patient contact.
Follows departmental policies to correctly identify the patient before any blood specimen is drawn and correctly labels all specimens drawn.
Displays concern for patients and promotes their comfort and wellbeing as much as possible while collecting specimens. Displays patience and persistence when blood specimens are difficult to obtain.
Conducts glucose tolerance procedures and collects remaining specimens at required times.
Draws other timed specimens as indicated.
Maintains test tray and working area in a sanitary and orderly condition.
Ensures that proper supply levels are maintained and requests additional supplies as needed.
Picks up and delivers a variety of clinical specimens other than blood to the laboratory.
Maintains accurate and orderly log record worksheets where required according to established departmental and Hospital protocol.
Projects an image of professionalism in appearance and conduct at all times.
Receives, processes, and labels laboratory specimens for patient care and distributes specimens promptly to the appropriate laboratory section; properly stores specimens that are not analyzed immediately.
Ascertains the appropriateness of barcode labeling on specimens received from the units; corrects problems with barcode labeling; logs in and places specimens in appropriate location for manual and automated processing by the laboratory sections.
Performs test order entry, add on, specimen receipt, and other required functions in the laboratory computer system.
Aliquots, centrifuges, pours off, and labels specimens for the purpose of separation.
Logs, edits, processes, and labels all samples for reference lab requests; processes reference lab orders via the interface and/or the reference lab computer system and processes laboratory specimens for transport.
Notifies authorized personnel of errors (labeling, incorrect samples, etc.), which prevent sample processing.
Documents all quality occurrences and names of persons contacted according to the Quality Plan of the Department.
Labels and distributes the appropriate specimens to the proper locations and prioritizes the processing of specimens according to laboratory policy i.e. all STAT ECA specimens receives highest priority.
Handles telephone, fax and other inquiries concerning laboratory results, status of specimens, specimen requirements, and Phlebotomy/Central Processing operations.
Assists the technical staff in the clarification and /or resolution of problems specimens or specimen processing concerns.
Generates required copies of all clinical laboratory results on request including computer faxing and manual faxing of results. .
Ensures that all laboratory processing documents are properly filed and boxed with proper labeling.
Maintains work area in a clean and organized condition.
Participates in the department’s in-service education program.
Promotes adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics and the Health Sciences Standards of Conduct.
Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.
Participates in activities that promote adherence to federal healthcare program requirements.
Actively participates in Health Sciences Compliance Program activities.
Adheres to the requirements of the HIPAA Privacy Policies and Procedures.
Maintains confidentiality of patients, families, and staff.
The employee is expected to achieve appropriate Hospital performance and productivity standards as established.
The employee will perform other duties that further the customer service needs of the unit, such as answering phones, greeting and escorting patients, and administrative and clerical duties upon demand.
The employee will respond to emergent and urgent patient and operational issues.
The employee on occasion may be requested to cover part or all of other shifts, and/or be on call.
The employee will obtain necessary certifications as required by regulatory agencies.
Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
Basic understanding of universal phlebotomy precautions.
Knowledge of the anatomy and physiology of the body system.
Knowledge of pathology laboratory principles and practices in accordance with regulating agencies and Hospital standards.
Knowledge of the types of Clinical Laboratory specimens.
Knowledge of Laboratory Information System (LIS) processes and procedures.
Ability to use phlebotomy equipment skillfully and efficiently.
Ability to accurately prepare phlebotomy collection lists and other computer reports.
Ability to adhere to department’s policies and procedures.
Ability to function as an individual and as part of a team.
Ability to quickly master the necessary skills and information needed to efficiently perform assigned duties.
Ability to maintain a professional manner.
Ability to maintain patients’ confidentiality and display respect for patients’ privacy.
Ability to exhibit telephone protocol and good customer relations skills.
Ability to work independently with minimal supervision.
Competence in both oral and written English.
Ability to establish and maintain effective and harmonious work relationships with staff, physicians, Hospital and University officials, and the general public.
Must demonstrate collaboration; accountability; respect; excellence; and service.
Works with team members and peers in and outside of their immediate work group to create an exceptional experience for patients, students and other visitors; looks for ways to achieve departmental/institutional results by partnering.
Accepts responsibility for his/her actions to provide health care and or ancillary functions in a highly efficient and compassionate manner. The employee must function as a Steward (Have Ownership) of the Howard values that foster a commitment to improving the patient and student experience, organizational efficiency and the environment.
Embraces diversity; cares holistically for those we serve; treats all as we would like to be treated; manages the patient’s right to privacy with meticulous care 100% of the time and keeps patient and proprietary information about the institution confidential.
Anticipates the patient’s and student’s needs, presents as a model representative of the institution and maintains high standards of care while striving to improve performance and create exceptional experiences for our customers.
Behaves in a friendly, resourceful and professional manner towards all they encounter; treats patients, students and visitors in the same way that they would want their family members or themselves to be treated.
High School Diploma or General Equivalency Diploma (G.E.D.).
Successful completion of a Phlebotomy training program.
Able to work varying shifts, weekends and holidays.
Must be able to stand, walk, sit, lift (12-25lbs), bend, push, reach, handle, write, type (finger dexterity), speak, hear, see (color vision), edit, evaluate and organize for extended periods of time.