The purpose of this position is to provide for the collection and processing of payments to the Hospital.
NATURE AND SCOPE:
Interacts with immediate staff members, patients, visitors, Hospital and University Officials, and the general public.
Receives and reconciles all payments collected in the Business Office for services rendered. Receives payments made on continuing accounts.
Collects, verifies, records, and prepares a receipt for monies.
Verifies and prepares a receipt for monies received from the satellite areas - Cafeteria, Gift Shop, Parking lots, ECA, Family Health Center, Family Medicine Group, Dental, Business Operations and the Finance Office.
Clarifies and monitors the accuracy of receipts issued to and being used by the satellite areas. Prepares daily settlement sheets for banks in their custody.
Prepares daily cash receipt voucher. Prepares daily recap report.
Prepares receipts for monies received via lock box or wires to the bank.
Issues and records tokens and cab vouchers to eligible patient and satellite areas. Prepares, monitors, and issues meal cards to residents.
Issues monies for petty cash vouchers presented to the office. Prepares and issues change to the satellite areas.
Registers, collects fees and performs related duties as it relates to employee parking. Prepares daily cash receipt vouchers.
Prepares bank deposit slips for monies collected.
Promotes adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics and the Health Sciences Standards of Conduct.
Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.
Participates in activities that promote adherence to federal healthcare program requirements. Actively participates in Health Sciences Compliance Program activities.
Adheres to the requirements of the HIPAA Privacy Policies and Procedures. Maintains confidentiality of patients, families, and staff.
Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
Ability to be bonded.
Ability to operate standard office machines including adding machines.
Ability to safeguard personal and financial information of patients and their representatives. Ability to post data to accounting records accurately and in accordance with policy and procedures. Competence in both oral and written English.
Ability to establish and maintain effective and harmonious work relationships with staff, physicians, Hospital and University officials, and the general public.
Must demonstrate collaboration; accountability; respect; excellence; and service.
Works with team members and peers in and outside of their immediate work group to create an exceptional experience for patients, students and other visitors; looks for ways to achieve departmental/institutional results by partnering.
Accepts responsibility for his/her actions to provide health care and or ancillary functions in a highly efficient and compassionate manner. The employee must function as a Steward (Have Ownership) of the Howard values that foster a commitment to improving the patient and student experience, organizational efficiency and the environment.
Embraces diversity; cares holistically for those we serve; treats all as we would like to be treated; manages the patient's right to privacy with meticulous care 100% of the time and keeps patient and proprietary information about the institution confidential.
Anticipates the patient's and student's needs, presents as a model representative of the institution and maintains high standards of care while striving to improve performance and create exceptional experiences for our customers.
Behaves in a friendly, resourceful and professional manner towards all they encounter; treats patients, students and visitors in the same way that they would want their family members or themselves to be treated.
High School Diplomas or General Equivalent Diploma (G.E.D.)
Three (3) years of clerical work experience that has included cash collection or processing functions.
Two (2) years of college or business school with course work in accounting or bookkeeping may be substituted for two (2) years of the above experience requirement.
Must be able to stand, walk, sit, lift (up to 25lbs), stoop, kneel crouch, bend, dig, reach, handle, write, type, file, speak, hear, see (depth perception, color vision), calculate, compare, edit, evaluate, interpret and organize for extended periods of time.