The Sterile Processing Manager has 24-hour responsibility and accountability for the effective implementation of the philosophy, goals, policies and procedures of the hospital and the department. He/she acts as the subject matter expert in sterilization. In addition, the Sterile Processing Manager develops quality improvement measures rooted on evidence-based practices that ensures delivery of safe patient care. He / She plans and monitors acquisition, preparation and distribution of instrumentation and supplies required for safe and effective delivery of care to perioperative patients.
The Sterile Processing Manager has authority to make decisions in the areas of human resources and financial management which ensures that high quality service is provided. Furthermore, the Sterile Processing Manager is responsible for annually meeting budgetary goals, performance goals, patient safety goals, and other goals set by the organization and the department.
The Sterile Processing Manager is responsible for establishing successful employee and patient satisfaction levels, recognizing the contributions of the team and striving to improve system and processes through problem solving while utilizing involvement of other disciplines and services. The Sterile Processing Manager provides staff supervision and opportunities for staff professional development and works with leadership within each unit and department to ensure efficient collaboration.
Reporting to this position are the Sterile Processing Team Leader and Sterile Processing Technicians.
NATURE AND SCOPE:
Interacts internally with surgeons, staff and leadership of Sterile Processing, Operating Room, Anesthesia, Infection Control Prevention, Materials Management, other hospital departments / clinics that utilize sterile instrumentation.
Interacts externally with suppliers and vendor representatives.
Directs the day-to-day operations of SPD in cleaning, sterilizing, packaging, and delivering of sterile instruments and case carts to the operating room and ancillary areas of HUH.
Develops and manages a robust quality improvement process that targets 100% accuracy in delivery of carts, pans, and packaged instruments. Evaluates and improves quality and efficiency of services provided by formulating controls, statistical surveys, communications with user departments, and active participation in the quality improvement programs of Perioperative Services and the institution.
In cooperation with the leadership of Perioperative Services, develops, maintains, and reports a dashboard summarizing SPD performance. Metrics will be made available to Perioperative Services leadership and SPD staff at least monthly.
Ensures adherence to applicable state and federal regulations, as well as Joint Commission standards regarding sterile processing. Ensures adherence to standards and guidelines of the Association for the Advancement of Medical Instrumentation.
Collaborates with Infection Control Officer in the implementation of infection prevention initiatives to ensure compliance.
Maintains continued education in the field of Sterile Processing and ensures that policies, procedures and practices are evidence-based.
Maintains department(s) Infection Control compliance with local and Federal regulatory standards.
Collaborates with Perioperative Educator for unit level orientation, training and development of staff to ensure competency in required duties.
Determines workload and provides adequate levels of staffing to ensure safe and effective provision of services including instrument processing and provision of surgical case carts.
Participates in the operational and capital budgetary process in cooperation with the Director. Ensures that management standards for cost awareness and budget control are maintained.
Coordinates with the Hospital supply chain (Materials Management) as it pertains to sterile processing. Collaborates with Materials Management in inventory maintenance, ensuring that supplies are available during case cart pick for procedures in the perioperative services.
Collaborates with Nurse Manager for the OR to manage interactions with vendor representatives and to ensure appropriate review of schedule for case cart preparations.
Evaluates and ensures the integrity of ongoing inventory control. Provides oversight for receipt of ordered instruments and equipment. Coordinates repair and replacement of instruments as required.
Chairs committees or represents department, as assigned by Director of Perioperative Services.
Supervises the staff of the SPD facility, with delegation of some authority and responsibility to maintain control of the SPD functions. Directly supervises the SPD Team Leader.
Ensures development and maintenance of SPD employee education and development program.
Conducts monthly staff meetings and maintains minutes of proceedings.
At least annually evaluates staff performance, determines disciplinary action, recommends promotions and salary adjustments, and performs other related personnel actions. Coordinates with the Human Resources business partner for Perioperative Services and the Employee Labor and Relation Manager on personnel issues.
Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
Promotes adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics and the Health Sciences Standards of Conduct.
Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.
Participates in activities that promote adherence to federal healthcare program requirements.
Actively participates in Health Sciences Compliance Program activities.
Adheres to the requirements of the HIPAA Privacy Policies and Procedures.
Maintains confidentiality of patients, families, and staff.
Must demonstrate collaboration; accountability; respect; excellence; and service.
Works with team members and peers in and outside of their immediate work group to create an exceptional experience for patients, students and other visitors; looks for ways to achieve departmental/institutional results by partnering.
Accepts responsibility for his/her actions to provide health care and or ancillary functions in a highly efficient and compassionate manner. The employee must function as a Steward (Have Ownership) of the Howard values that foster a commitment to improving the patient and student experience, organizational efficiency and the environment.
Embraces diversity; cares holistically for those we serve; treats all as we would like to be treated; manages the patient’s right to privacy with meticulous care 100% of the time and keeps patient and proprietary information about the institution confidential.
Anticipates the patient’s and student’s needs, presents as a model representative of the institution and maintains high standards of care while striving to improve performance and create exceptional experiences for our customers.
Behaves in a friendly, resourceful and professional manner towards all they encounter; treats patients, students and visitors in the same way that they would want their family members or themselves to be treated.
Ability to exercise independent judgment, handle and resolve complaints in a professional manner.
Comprehensive knowledge of Sterile Processing evidence-based standards and best practices.
Skilled in supervising, mentoring and motivating staff.
Knowledge of computer applications such as the Microsoft Office applications; knowledge of Sterile Processing software applications.
Ability to plan, organize, supervise and delegate work to staff.
Ability to keep accurate and organized records as required by HUH and regulatory agencies.
Ability to research and prepare accurate reports.
Competence in both oral and written English.
Ability to establish and maintain effective and harmonious work relationships with staff, physicians, Hospital and University officials, and the general public.
Associate Degree or equivalent in education, training or experience required.
Five (5) years of central service/sterile processing experience required, including at least three (3) years of successful leadership or managerial experience.
Sterile Processing certification by International Association of Healthcare Central Service Materials Management (IAHSMM) or Certification Board for Sterile Processing and Distribution (CBSPD) is required or immediately obtainable.
Must be able to stand, walk, sit, lift (up to 25lbs), bend, write, type, file, speak, hear, see, calculate, compare, edit, evaluate, interpret and organize for extended periods of time.