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Laboratory Operations Manager

Washington, DC
This position is responsible for providing daily management to Laboratory Services. Oversees laboratory activities for 24 hours per day 7 days per week. Participates in providing laboratory services to patients of all ages.


Reporting to this position are: Assistant Laboratory Managers, Coordinators and Technical Supervisors.


Interacts internally with pathologists, extra departmental attending physicians, house staff, nurses and support staff.
Interacts externally with various organizations and regulatory agencies.


Directs the daily operations of the Laboratory Services.
Maintains laboratory standards in compliance with accreditation and regulatory requirements. Prepares the laboratory for inspections. Oversees the proficiency testing program in Laboratory Services.
Provides recommendations and initiates decisions on instrument and method selection; assures appropriate method validation and implementation of new methods.
Develops, reviews, and updates policies and technical procedures for all laboratory sections.
Provides recommendations and initiates decisions on instrument and method selection; assures appropriate method validation and implementation of new methods.
Reviews the staffing and ensures that FTEs on all shifts meet testing demands. Reviews departmental overtime utilization in order to determine necessity.
Review productivity data to determine volume trends and staffing needs.
Develops the preventive maintenance program for all equipment. Assures staff documentation of preventative and corrective maintenance. Ensures full operation of instrumentation, equipment, and systems in the sections.
Initiates cost containment activities and improved utilization of services. Directs cost analysis activities of existing and prospective test procedures.
Review quality assurance indicators including panic/exception, pending, laboratory turnaround reports and corrective action as required.
Develops laboratory educational in-service programs for all sections.
Reviews inventory management and procurement systems to ensure the adequacy of supplies for laboratory operations. Review purchase requests for supplies and equipment.
Assists in the development and maintenance
of the Laboratory Information Systems (LIS) in support of Anatomic and Clinical Laboratory Services.
Serves as a role model for customer service expectations of the hospital and department.
Responsible for the efficient and cost-effective operation of the Department in the provision of high-quality laboratory and atomic pathology care services to patients.
Responsible for providing leadership, direction, and support to supervisory, technical, and support staff to assure a high level of customer service and quality.
Assures the effective utilization of human and financial resources to assure customer needs are met.
Assures that operational controls are to provide high quality, efficient, cost-effective services; evaluate out-of-control financial, quality, and operational situations and take corrective action; monitor indicators of service, quality, cost, and productivity to ensure standards are met.
Recommends short-term and long-term goals, objectives, and operating plans for the Department to achieve departmental and hospital goals.
Assures that laboratory operations are in compliance with hospital and laboratory compliance plans and all regulatory and accreditation agency requirements including Joint Commission, CAP, CLIA, OSHA, AABB, and FDA.
Implements an effective quality management system for the Department; establishes performance/quality metrics for all laboratories that reflect best practice benchmarks in Pathology and Laboratory Medicine.
Establishes and maintains procedures to assure appropriate and immediate response to and resolution of all issues and complaints; respond as Laboratory Administrator/Director to all complaints, errors, accidents or concerns as appropriate.
Monitors occurrence/incident reports and reports findings as appropriate to legal, regulatory, medical staff, accreditation or risk management offices.
Develops and modifies job descriptions and performance standards for laboratory staff and regularly reviews/monitors the performance of laboratory staff in conjunction with designated management staff.
Performs and/or delegates human resource management responsibilities for laboratory staff including interviewing and selection of new employees, promotional recommendations, staff professional development, performance evaluations, salary adjustments, resolution of employee concerns, and disciplinary actions including terminations.
Applies bargaining unit contract provisions appropriately in the development of human resources policies, procedures, and personnel actions; interacts with the Human Resources staff and union officials in the resolution of issues and grievances involving the Department.
Establishes management and staff performance goals and standards; approves all staff performance reviews; develops and conducts performance reviews for supervisory level staff in conjunction with the DEO and Chair.
Develops policies and procedures for orientation, training, competency assessment, and cross-training of laboratory technical staff.
Develops organizational and staffing plans for the Department to assure adequate staffing levels and productivity; recruits and retains highly qualified technical staff for the Department.
Develops/reviews and maintains all laboratory policies and standard operating procedures in the Department in compliance with regulatory and accreditation agencies.
Promotes teamwork and collaboration of laboratory management, pathologists, residents, and staff in the achievement of defined goals.
Develops and implements plans for outreach growth to physician offices, nursing homes, hospitals, and other facilities as appropriate.
Assures effective supply chain management systems in the Department; makes recommendations about the acquisition of information systems, laboratory equipment, and supplies.
Reviews appropriate laboratory records, management reports, quality control/assurance programs on a regular basis with designated management staff and take appropriate action on significant findings or issues.
Implements and maintains effective charge capture and billing processes for the Department; maintains an accurate COM for all departmental services.
Implements and maintains effective record management and specimen storage systems for the Department.
Develops guidelines and implements plans for improving the processes and workflow of the Department.
Assists the LI S Manager and MIS with the implementation and ongoing development of LIS systems; assure effective management of information produced by the Department and accurate billing through the information systems.
Conducts laboratory management /operations meetings and attends hospital meetings as departmental representative.
Provides updates on departmental operational performance to appropriate hospital, Pathology Department, and other committees. Ensures effective communications with hospital leadership, pathologist, medical staff, nursing staff, laboratory staff, and other internal and external customers.
Participates in required professional organizations, meetings and functions as appropriate to job responsibilities.
In collaboration with the Chair, Medical Director of Laboratory and DEO shall:
Develop, submit for approval and/or negotiate budgets with hospital financial/administrative leadership
  • Submit and justify capital budgets and capital related purchases ( including renovations) to hospital financial leadership
  • Develop and submit business and service expansion plans for the Department to executive leadership for approval
  • Submit staffing budget and staffing changes for approval
  • Develop and provide to executive leadership financial and management reports including a budget, cost accounting, turnaround time, and productivity reports
  • Develop and submit strategic and long-range plans for expansion and enhancement of laboratory operations to executive leadership
  • Develop and submit sales, marketing and outreach targets for the Department to executive leadership
  • Develop plans for the reorganization of the Department to enhance productivity, cost-effectiveness, and quality of operations
Supports the academic mission of the Department of Pathology by teaching pathology residents, laboratory staff, medical technology students and medical students.
Monitors new developments in laboratory medicine and technology for implementation in the Department.
Promotes adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics and the Health Sciences Standards of Conduct.
Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.

Participates in activities that promote adherence to federal healthcare program requirements. Actively participates in Health Sciences Compliance Program activities.

Adheres to the requirements of the HIPAA Privacy Policies and Procedures. Maintains confidentiality of patients, families, and staff.

Assumes other duties and responsibilities that are related and appropriate to the position and area.
The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
Ability to delegate responsibility for permanent and unplanned requirements of laboratory operations.

Ability to effectively direct laboratory operations in assigned areas.

Ability to plan, direct and supervise the work of others. Ability to develop and prepare operating budget.

Ability to analyze financial information and statistical data.
Ability to develop, evaluate, implement and maintain policies and procedures consistent with requirements of regulatory and accrediting agencies.
Knowledge of work analysis and goal development. Knowledge of quality systems applications.
Knowledge of the procurement process for equipment, supplies and services.
Knowledge of laboratory information systems, Microsoft applications, and computerized instrumentation. Must be able to work flexible shifts (days, evenings, nights, weekends and holidays), when required.
Competence in both oral and written English.
Ability to establish and maintain effective and harmonious work relationships with staff, physicians, Hospital and University officials, and the general public.
Must demonstrate collaboration; accountability; respect; excellence; and service.

Works with team members and peers in and outside of their immediate work group to create an exceptional experience for patients, students, and other visitors; looks for ways to achieve departmental/institutional results by partnering.
Accepts responsibility for his/her actions to provide health care and or ancillary functions in a highly efficient and compassionate manner. The employee must function as a Steward (Have Ownership) of the Howard values that foster a commitment to improving the patient and student experience, organizational efficiency, and the environment.
Embraces diversity; cares holistically for those we serve; treats all as we would like to be treated; manages the patient' s right to privacy with meticulous care l00% of the time and keeps patient and proprietary information about the institution confidential.
Anticipates the patient's and student's needs, presents as a model representative of the institution and maintains high standards of care while striving to improve performance and create exceptional experiences for our customers.
Behaves in a friendly, resourceful and professional manner towards all they encounter; treats patients, students, and visitors in the same way that they would want their family members or themselves to be treated.


Minimum of Bachelor's of Science Degree in Medical Technology or related science with a Masters degree in Business Administration, Health Services Administration, or ten ( I0) years of lab administrative experience.
Medical Technology Certification (MT) from the American Society for Clinical Pathologists (ASCP).
Five (5) years of progressive work experience in an accredited laboratory with at least three (3) years of experience in administration of laboratory services.

Must be able to stand, walk, sit, write, type, file, speak, hear, see, calculate, compare, edit, evaluate, interpret and organize for extended periods of time.
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