Under limited supervision by the Director of Technology, the System Administrator II monitors, administers, and manages the lifecycle of a variety of operating systems and servers.
This position will not have any direct reports.
NATURE AND SCOPE
Interacts with management and staff at all levels to support and advance technology projects. Interacts with community leaders and other healthcare organizations to develop and nurture relationships and networks for improved data interoperability and integration.
Collaborates with IS staff, clinicians, and others to optimize system availability, performance, reliability and user satisfaction. Interacts internally and externally to advance knowledge and understanding of technologies used and available.
Establishes and maintains vendor partnerships that optimize technology solutions for the organization. Utilizes professional affiliations to keep organization current and aware of technology possibilities.
- Performs systems maintenance tasks, such as back-up, recovery, patching, upgrades, tuning, and fixes.
- Deploys, monitors, administers, and manages the lifecycle of system and enterprise software, including Windows Exchange and Active Directory in physical, virtualized and cloud based environments.
- Manages software licensing and user accounts. Troubleshoots, detects the root cause of, and resolves technical problems. Provides Tier II support of technical issues escalated by the Help Desk and Desktop Support Specialists.
- Manages data center hardware from selection and deployment through configuration and monitoring to replacement and decommissioning.
- Manages file storage.
- May lead smaller projects and will work as a member of project teams.
- Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
- Promotes adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics, the Health Sciences Standards of Conduct and Health Insurance Portability and Accountability Act (HIPAA).
- Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.
- Participates in activities that promote adherence to federal healthcare program requirements.
- Actively participates in Health Sciences Compliance Program activities.
- Maintains confidentiality of patients, families, and staff.
- The employee must demonstrate collaboration, accountability, respect, excellence, and service.
- The employee must work with team members and peers in and outside of their immediate work group to create an exceptional experience for patients, students and other visitors.
- The employee must accept responsibility for their actions to provide health care and/or ancillary functions in a highly efficient and compassionate manner. The employee must function as a Steward (Have Ownership) of the Howard University Hospital values that foster a commitment to improving the patient and student experience, organizational efficiency and the environment.
- The employee must embrace diversity and care holistically for those Howard University Hospital serves. They must treat all as they would like to be treated. They must manage the patient’s right to privacy and keep any proprietary information about the institution confidential.
- The employee must anticipates the needs of the patient and/or student. They must present themselves as a model representative of the institution and maintains high standards of care while striving to improve performance and create exceptional experiences for our patrons.
- The employee must behave in a friendly, resourceful and professional manner towards all individuals they encounter.
- Ability to work independently and as a member of a team is required.
- Ability to multitask and work on tasks and projects with changing priorities is required.
- Ability to collaborate and communicate effectively with other IT professionals including cyber security, network administration, application support, Help Desk, desktop support, telecom and partners, contractors, vendors, and customers is required.
- Competence in both oral and written English.
- Ability to establish and maintain effective and harmonious work relationships with staff, physicians, Hospital and University officials, and the general public.
- Bachelor’s degree from an accredited college or university or equivalent required.
- 2 to 4 years of related experience
- Experience in healthcare industry or other regulated industry is a plus.
- Experience with networking and network security is a plus
- Industry certifications, e.g., CCNA is a plus
- Project management experience is a plus.
Must be able to stand, walk, sit, lift (up to 50lbs), bend, write, type, file, speak, hear, see, calculate, compare, edit, evaluate, interpret and organize for extended periods of time.