Part Time WIC Health Technician

Location: Washington, DC
Date Posted: 07-11-2018
BASIC FUNCTION:
 
The WIC Health Technician performs a variety of support functions to assure efficient delivery of services to WIC clients. Under the direct supervision of the WIC Program Coordinator, the WIC Health Technician will provide support services to eligible WIC participants.
 
DIMENSIONS:
 
Indeterminate.
 
NATURE AND SCOPE:
 
Interact(s) with patients and their families, staff, physicians, other healthcare providers, Hospital and University officials, and the general public.
 
PRINCIPAL ACCOUNTABILITIES:
 
Collects and records demographic, financial and health data, as required to determine eligibility of clients.
 
Educates applicants regarding their rights and responsibilities, including the food delivery system, WIC foods, certification schedule, and assists with group education activities as needed.
 
Issues WIC food vouchers and I.D. cards and records this information as required.
 
Assures that proper documentation of manual and computer voucher issuance is maintained and that supplies and materials are properly secured.
 
Maintains WIC certification and related files, vouchers and I.D. inventories, and other materials to assure accountability.
 
Greets and receives new applicants, answers telephone and gives appointments and information to applicants for WIC.  Maximize compliance for eligibility, certification and voucher pick-u by conducting follow-up.
 
Prepares and issues various notices to clients regarding eligibility, certification and voucher pick-up.
 
Assists with coordination of WIC services, including breastfeeding promotion and support, making referrals as warranted and helping with outreach activities.
 
 
Assists in resolving routine problems presented by participants and in correction and resolving certification and caseload management reports.
 
Provides support to breastfeeding women to help them choose, initiate, and continue breastfeeding through clinic visits, hospital visits, and regular telephone contacts.
 
Responds to inquiries for breastfeeding support as referred by WIC clinic site supervisor.
 
Assists the WIC staff in breastfeeding promotion through special projects and other duties as assigned.
 
Refers mothers to the WIC nutritionist, lactation specialist, or private physician for breastfeeding concerns beyond the scope of the peer counselor’s expertise.
 
Assures timely submission of required reports.
 
Adheres to the Health Sciences Compliance Program, the Howard University Code of Ethics and the Health Sciences Standards of Conduct.
 
Completes annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.
 
Participates in activities that promote adherence to federal healthcare program requirements.
 
Actively participates in Health Sciences Compliance Program activities.
 
Adheres to the requirements of the HIPAA Privacy Policies and Procedures.
 
Maintains confidentiality of patients, families, and staff.
 
Assumes other duties and responsibilities that are related and appropriate to the position and area.  The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
 
CORE COMPETENCIES:
 
Ability to work well with people in a multicultural and multidisciplinary environment.
 
Ability to provide sensitive and confidential information.
 
Ability to utilize office equipment and computer software packages.
 
Ability to use correct grammar, punctuation, capitalization, spelling and conformance of style.
 
Competence in both oral and written English.
 
Ability to establish and maintain effective and harmonious work relationships with staff, physicians, Hospital and University officials, and the general public.
 
CARES CRITERIA
 
Must demonstrate collaboration; accountability; respect; excellence; and service.
 
Works with team members and peers in and outside of their immediate work group to create an exceptional experience for patients, students and other visitors; looks for ways to achieve departmental/institutional results by partnering.
 
Accepts responsibility for his/her actions to provide health care and or ancillary functions in a highly efficient and compassionate manner.  The employee must function as a Steward (Have Ownership) of the Howard values that foster a commitment to improving the patient and student experience, organizational efficiency and the environment.
 
Embraces diversity; cares holistically for those we serve; treats all as we would like to be treated; manages the patient’s right to privacy with meticulous care 100% of the time and keeps patient and proprietary information about the institution confidential.
 
Anticipates the patient’s and student’s needs, presents as a model representative of the institution and maintains high standards of care while striving to improve performance and create exceptional experiences for our customers.
 
Behaves in a friendly, resourceful and professional manner towards all they encounter; treats patients, students and visitors in the same way that they would want their family members or themselves to be treated.
 
MINIMUM REQUIREMENTS:
 
High school diploma or GED.  Bachelor’s preferred.
 
 One year of experience in working with children and families.
 
Customer service and time management skills.
 
Must be able to stand, walk, sit, lift (up to 20lbs), stoop, reach, write, type, file, speak, hear, see, calculate, compare, edit and organize for extended periods of time.
 
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