Medical Technology Generalist I

Location: Washington, DC
Date Posted: 03-02-2018
The Medical Technology Generalist I performs routine and complex procedures for clinical diagnostic purposes in accordance with established standards and procedures. Performs laboratory testing in Chemistry, Hematology, Blood Bank and Microbiology (Bacteriology, Serology, Virology, Mycology and Mycobacteriology).
Interacts internally with pathologists, clinicians, laboratory staff, residents, and students for the purpose of providing assistance and support during laboratory testing and training sessions. External contacts include staff from various accrediting organizations and regulatory agencies.
Performs patient and Quality Control (QC) testing, develops skills and maintains competency in assigned laboratory areas.
Performs patient and QC material tests and reports results in accordance with departmental policy.
Ensures error rate is consistent with established departmental standards.
Reports and documents critical and corrected values, according to medical laboratory policy.
Incorporates clinical correlation of current laboratory test results with other known patient laboratory tests in result verification, adhering to department procedure including delta checks.
Prioritizes and manages workload to meet or exceed established Turn-Around-Times (TATs).
Maintains competencies and new skills as technologies change.
Maintains proper inventories and correctly uses supplies and reagents.
Communicates inventory needs in a timely manner.
Receives, stores and properly verifies reagents for quality prior to use, per departmental policy.
Utilizes reagents and supplies according to manufacturer’s and/or procedural instructions.
Restocks workstations with supplies to maintain a consistent workflow.
Disposes of reagents and supplies is in accordance with departmental safety guidelines.
Monitors equipment performance, diagnoses malfunctions, and makes repairs or initiates service requests.
Performs and documents equipment maintenance on a routine basis.
Recognizes, troubleshoots, resolves and documents instrument malfunctions in a timely manner.
Contacts manufacturer’s technical service for resolution as needed to maintain workflow and to schedule repairs.
Performs processes required for instrument
Ensures a smooth transition to the next shift.
Reports quality issues to a supervisor in a timely manner.
Submits ideas for process improvement.
Participates in mandatory compliance training sessions.
Applies compliance guidelines to all testing and reporting activities.
Assists in the training programs for housestaff physicians and healthcare students.
Ensures a safe working environment at all times.
Investigates, documents and resolves problems or complaints.
Handles customer complaints professionally and in a timely manner, strictly adhering to the department policy on customer service.
Reports unresolved problems to the appropriate Assistant Laboratory Manager.
Delivers information to patients and staff in a supportive, timely and understandable manner.
Resolves interpersonal conflicts using appropriate methods and organizational resources, including but not limited to Department of Pathology Administration and Employee Assistance Program.
Participates in ongoing performance improvement activities.
Actively participates in laboratory preparation for inspections by (but not limited to) College of American Pathologists, Food and Drug Administration, District of Columbia Department of Health, American Association of Blood Banks, and Joint Commission on Accreditation of Healthcare Organizations.
Promotes adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics and the Health Sciences Standards of Conduct.
Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.
Participates in activities that promote adherence to federal healthcare program requirements.
Actively participates in Health Sciences Compliance Program activities.
Adheres to the requirements of the HIPAA Privacy Policies and Procedures.
Maintains confidentiality of patients, families, and staff.
The employee is expected to achieve appropriate Hospital performance and productivity standards as established. 
The employee will perform other duties that further the customer service needs of the unit, such as answering phones, greeting and escorting patients, and administrative and clerical duties upon demand.
The employee will respond to emergent and urgent patient and operational issues.
The employee on occasion may be requested to cover part or all of other shifts, and/or be on call.
The employee will obtain necessary certifications as required by regulatory agencies.
Assumes other duties and responsibilities that are related and appropriate to the position and area. 
The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
Ability to accurately perform testing procedures.
Proficiency in interpreting and evaluating laboratory results.
Ability to handle specimens properly.
Sufficient sight (including color discrimination), manual dexterity and mobility to function effectively in exercising job responsibilities.
Demonstrates knowledge of quality, safety and compliance programs.
Knowledge of biohazard and chemical risks and precautions to avoid contamination.
Demonstrated ability to work well independently and with others.
Competence in both oral and written English.
Ability to establish and maintain effective and harmonious work relationships with staff, physicians, Hospital and University officials, and the general public.
Must demonstrate collaboration; accountability; respect; excellence; and service.
Works with team members and peers in and outside of their immediate work group to create an exceptional experience for patients, students and other visitors; looks for ways to achieve departmental/institutional results by partnering.
Accepts responsibility for his/her actions to provide health care and or ancillary functions in a highly efficient and compassionate manner.  The employee must function as a Steward (Have Ownership) of the Howard values that foster a commitment to improving the patient and student experience, organizational efficiency and the environment.
Embraces diversity; cares holistically for those we serve; treats all as we would like to be treated; manages the patient’s right to privacy with meticulous care 100% of the time and keeps patient and proprietary information about the institution confidential.
Anticipates the patient’s and student’s needs, presents as a model representative of the institution and maintains high standards of care while striving to improve performance and create exceptional experiences for our customers.
Behaves in a friendly, resourceful and professional manner towards all they encounter; treats patients, students and visitors in the same way that they would want their family members or themselves to be treated.

Bachelor of Science degree in Clinical Laboratory Science (preferred) or Bachelor’s Degree in biology, chemistry or related science and ASCP certification or equivalent.
New graduates have one year from the completion of their degree to fulfill the certification requirement.
Must be able to work assigned shift, (days, evenings, nights) and weekends and holidays, as scheduled.
Must be able to stand, walk, sit, lift (12-25lbs), bend, pull, push, reach, handle, write, type, file, speak, hear, see (depth perception, color vision), calculate, compare, edit, evaluate, interpret and organize for extended periods of time.
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