Supervisor, Phlebotomy Services/Outreach

Location: Washington, DC
Date Posted: 12-20-2017
 In conjunction with the Manager of Laboratory Operations, provide leadership to the Central Processing and Phlebotomy Services staff. Direct and delegate responsibility across shifts for the smooth function of the sections.
 Reporting to this position are: Phlebotomist/Central Processing Assistants, Reference Lab Technicians, and Coordinator, Central Processing & Phlebotomy Services.
 Interact internally with physicians, immediate staff members, Hospital & University officials, patients and the general public. Interact externally with various organizations and regulatory agencies.
 Direct and delegate responsibility across shifts for the smooth function of the sections.
Direct, instruct, and mentor the staff in all aspects of quality customer service to ensure customer satisfaction both internally and externally.
Prepare and maintain staff work schedules, assignments, productivity records, and level of customer service.  Evaluate staff skill competencies.
Assist in developing performance standards and establishing operational objectives for staff.
Participate in human resource management activities such as interviewing and giving input for promotions and disciplinary actions.
Monitor customer interaction/concerns and service turn-around-time and initiate corrective action as required.
Conduct departmental orientation for new employees.
Develop, prepare and recommend to the Manager, Laboratory Operations, annual budgetary expenditures and interim budget requests.
Participate in department activities such as reviewing policies & procedures and signing off on laboratory status reports associated with licensure and accreditation inspections.
Ensure off-shift is properly staffed.
Participate in mandatory department meetings.
Ensure that Central Processing and Phlebotomy Services stock is properly maintained and always available.
Develop, evaluate and monitor in-service educational programs.
Promote adherence to the Health Sciences Compliance Program, the Howard University Code of Ethics and the Health Sciences Standards of Conduct.
Attend annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.
Participate in activities that promote adherence to federal healthcare program requirements.
Actively participate in Health Sciences Compliance Program activities.
Adhere to the requirements of the HIPAA Privacy Policies and Procedures.
Maintain confidentiality of patients, families, and staff.
Assume other duties and responsibilities that are related and appropriate to the position and area.  The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
 Ability to prepare an operational budget.
Ability to supervise others effectively.
Ability to work with all levels of management.
Ability to develop, evaluate, implement and maintain policies and procedures that are consistent with the Hospital’s policies and regulatory agencies.
Ability to operate a personal computer and have knowledge of Microsoft Application Suite, Microsoft Outlook, IBM computers and spreadsheets.
Knowledge of performance,  improvement and quality assessment techniques.
Knowledge of work analysis and goal development.
Must be able to work flexible shifts (day, evening, night, weekends and holidays) as required.
Competence in both oral and written English.
Ability to establish and maintain effective and harmonious work relationships with staff, physicians, hospital and university officials, and the public.
 Bachelor’s degree in Medical Technology or other health-related field, plus three (3) years of responsible work experience as a medical technologist OR ten (10) years of experience as a medical assistant in the field of phlebotomy in a leadership role.  Supervisory experience preferred.
Must possess certification by the American Society for Clinical Pathology (ASCP) or an equivalent registry.
Must have good phlebotomy skills.
Must be computer literate.
May be required to stand, walk, sit, lift, stoop, bend, pull, push, reach, handle, write, type, file, speak, hear, see, edit, evaluate, interpret, and organize for extended periods of time.
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