Sr. Director Human Resources

Location: Washington, DC
Date Posted: 11-29-2017
Howard University Mission

Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world.

This position is responsible for planning and directing all human resource functions at Howard University Hospital. Works extensively with the Hospital Executive Management team, the Office Human Resources, and the Office of General Counsel.  Engages in strategic management; workforce planning and recruitment; development and implementation of training and development; performance management; evaluation and implementation of a program of compensation and benefits; effective employee and labor relations; and risk management.


Reporting directly to this position are: all subordinate Hospital Human Resources staff.


Internal contacts with Executive Management, Hospital Administration, Department Heads, Medical Staff, Office of General Counsel and other professionals in order to assure informed decision-making, as well as policy formulation, implementation and interpretation; communicates directly with Executive Management in order to manage the affairs of the Hospital; externally, interfaces with various licensing, accrediting, and regulatory agencies, healthcare organizations.  Represents the hospital on various local and national committees on Healthcare issues; and works closely with the Office of the General Counsel.


Provides the leadership and knowledge required to design and implement a division of Human Resources team to meet the complex and diverse needs of Howard University Hospital, directly supporting all business strategies.

Partner with leaders to identify challenges and opportunities and makes recommendations to address issues and to achieve operational and business goals. Monitors organizational health to promote a culture of employee engagement and empowerment.

Directs and participates in the formulation and implementation of goals, objectives, procedures, and priorities and implements strategy in order to accomplish those goals in alignment with the organization's vision and its current and long-term objectives.

Administers and directs a comprehensive program to formulate and recommend policies, regulations, and practices that will assure that:
  • The customer is everyone’s focus.
  • Decisions are made in accordance with legal obligations and the organizational mission as well as with the advisement of the Office of General Counsel, when necessary.   
  • The needs of the diverse workforce are addressed.
Functionally familiar with existing Union contracts (3) and policies related to non-union employees.

Works in partnership with and with the advice and support of the Office of General Counsel in all aspects of union interface and collective-bargaining relationship management.

Works in partnership with the office Graduate Medical Education with respect to medical residents.

Directs Human Resources staff who monitor compliance with applicable union contracts.

Provides leadership required to improve the performance management process so that the performance of individuals and teams can be measured in terms of cost, quality and service.

Designs and institutes management accountability measures to ensure compliance with performance management requirements and expectations. 

Designs and implements systems and policies to facilitate Joint Commission and DCRA compliance.

Working with the Office of General Counsel, directs the enforcement of all applicable state and federal employment laws and their resultant effect upon personnel policies, procedures, and practices.

Directs the administration of the following services:

(a) Classification and compensation,
(b) Employment, recruitment, and selection,
(c) Employee orientation programs,
(d) Labor and employee relations,
(e) Retention of employee service records and other personnel records,
(f) Employee performance management system,
(g) Union contracts,
Knowledge and understanding of management principles, practices, methods, and techniques, and skills in integrating management systems in a healthcare setting.
Must be mature, self-confident, and a self-starter.
Must be familiar with and able to manage a majority unionized workforce.  Must have a demonstrated history of timely grievance handling, responding to information requests, participating in labor-management meetings, and policy change and implementation consistent with labor law standards as well as the terms of collective-bargaining agreements. 
Must be able to function as advisor to management, project manager, and active and engaged agent of change.
Ability to plan and coordinate multiple projects simultaneously.
Ability to meet deadlines, accomplish work in order of priority; professionally maintain composure and effectiveness under pressure and changing conditions.
Ability to negotiate conflict and maintain constructive working relationships with people at all levels of an organization.
Competence and ability to effectively communicate in oral and written English.
Capacity to skillfully communicate with all levels of employees and the leadership team.
Advanced knowledge of benefits, healthcare recruiting and retention, medical center operations, labor relations in a medical setting, patient privacy issues, and Joint Commission, local and federal compliance issues.
Ability to establish and maintain effective and harmonious work relationships with staff, physicians, Hospital and University officials, and the general public.
Must demonstrate collaboration; accountability; respect; excellence; and service.
Works with team members and peers in and outside of their immediate work group to create an exceptional experience for patients, students and other visitors; looks for ways to achieve departmental/institutional results by partnering.
Accepts responsibility for his/her actions to provide health care and or ancillary functions in a highly efficient and compassionate manner.  The employee must function as a Steward (and have ownership) of the Howard values that foster a commitment to improving the patient and student experience, organizational efficiency and the 
Embraces diversity; cares holistically for those we serve; treats all as we would like to be treated; manages the patient’s right to privacy with meticulous care 100% of the time and keeps patient and proprietary information about the institution confidential.
Anticipates the patient’s and student’s needs, presents as a model representative of the institution and maintains high standards of care while striving to improve performance and create exceptional experiences for our customers.
Behaves in a friendly, respectful and professional manner towards all they encounter; treats patients, students, visitors and staff in the same way that they would want their family members or themselves to be treated.
Master's degree in Instructional Design, Organization Development, Industrial/ Organizational Psychology, Business or related field is required.
Seven (7) years of experience in Organization and Talent Effectiveness, Learning and Development body of knowledge, with at least three (3) years of experience implementing Talent Management and/or Organizational Effectiveness programs in a healthcare environment required.
Thorough knowledge of federal, state, and local employment related laws and regulations to include, EEOC, FMLA, ADA, unemployment compensation, FLSA, NLRA, etc.; comprehensive knowledge of human capital and human resources strategies, practices, programs, and plans, and change management principles.
Five (5) + years of experience in HR at a director level.
Three (3) + years of experience in a union environment within a healthcare setting at a manager or director level.
SPHR preferred.
Must be able to sit, stand, walk, speak, hear, see, compare, evaluate, interpret, organize, and write (finger dexterity) for extended periods of time.
Regular on-site attendance is an essential function of this position.  Telecommuting is generally not available.
Note: This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not to be construed as a contract for employment.

Equal Employment Opportunity

The University does not discriminate on the basis of race, color, national and ethnic origin, sex, marital status, religion, or disability. Veteran status and people with disabilities are encouraged to apply.
Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at (202) 202-806-1316.

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